Frequently Asked Questions
We take all major debit and credit cards as well as Apple Pay and goole wallet. Unfortunately, we cannot accept cheques or postal orders
All products are custom-printed upon request and may take up to 10 business days to produce.
Once it’s ready to go, standard UK postal delivery usually takes 3-5 business days to get to your doorstep.
If you have not received your order within the given guidelines, kindly send an email to team@aid2burma.co.uk.
Please include the name, address, and contact details given in the order to enable us to provide you with an update on its progress.
Please note that weekends and bank holidays do not count as working days.
All UK orders are posted via Royal Mail standard UK delivery. Please allow up to 5 working days from posting to receipt.
Kindly note that we solely deliver to addresses within the UK. If you are based outside the UK and wish to make a purchase, please reach out to our affiliated ‘Freedom Tattoo for Burma Aid Fundraiser’ based in your country or contact us via our campaign Facebook page for further guidance: https://www.facebook.com/freedomtattoocampaign
Unfortunately, orders once placed cannot be amended.
VAT is included in the price of all items where applicable.
Regrettably, we must implement a flat P&P charge for all orders, irrespective of the weight and size of the package. Wesimply do not have the time or facilities to individually weigh each product and customize postage costs accordingly. While this may not be ideal in all cases, it does offer excellent value for money for customers purchasing bulkier items.
In the event that a product displays an “out-of-stock” message, kindly send an email to team@aid2burma.co.uk. indicating the name of the product and its size (if applicable) that you aim to purchase, so that we may assist you.
100% of profits go to supporting humanitarian aid efforts.
Returns & Refunds
Our apologies if the item you purchased to support Humanitarian Aid for Burma was defective, damaged, or inaccurate.
Guidelines for Fundraiser Campaign Product Returns and Refunds.
To minimize waste, kindly refrain from returning any products as they are printed on demand by our manufacturers. However, please consider recycling, reusing, or donating the item.
To process a refund, please make sure to initiate the request within 90 days of the product delivery date.
Refunds will be processed via the original payment method (credit/debit card or PayPal) used for the purchase.
To initiate a refund request, please send an email to team@aid2burma.co.uk including the name, address, and contact details used in the original order, along with the reason for requesting a refund. Here are some potential reasons for refund requests: Damaged item upon receipt, Incorrect item delivered, Incorrect size delivered, Duplicate order received, Change of mind, Other (please specify).
Please note that if you need a different size or product, you will need to place a new order with us.
Kindly note that we are unable to process refunds for products purchased directly from our in-country fundraisers.
We recommend that you reach out to the fundraiser from whom you initially purchased the item for further assistance with your return and/or refund request.
Contact Us
To contact us, please use the following email contact information:
team@aid2burma.co.uk
